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Preparedness Zone's Iron Clad, Money Back, Satisfaction Guarantee

Your satisfaction is our highest priority. If, for any reason after receiving and inspecting an item purchased from Preparedness Zone you are not 100% satisfied you may return that item at your expense and Preparedness Zone will refund your entire purchase price including original shipping costs. To return an item you must first request a RMA (Return Materials Authorization) number by calling 208-419-7452 during normal business hours: 8 am to 8 pm Monday through Saturday Mountain Time Zone.

Refusing delivery or returning an item without obtaining a RMA number (see above) will result in you being credited for the item returned minus a 25% restocking fee plus the additional costs of the return shipping fees charged to us by the carrier. If you don't intend on keeping an item, please don't order it in the first place. If, however, you inspect your order and find it to be different than advertised, we will gladly accept it back at our expense. We truly appreciate our patrons but not those who make frivolous orders. Thank You.